PLEASE NOTE: Before placing an order for our delicious buttercream cakes and cupcakes, please ensure you have read and understood the terms and conditions below. Please click HERE and provide us with as much details as possible to help speed up the order, such as:
Date and time cake/cupcake order is required;
Number of servings/portions for the order;
Flavours and fillings;
Cake design (please see our gallery or email us a picture of a design that you have in mind);
Words/inscription to go on cake.
TERMS AND CONDITIONS
A 50% deposit by bank transfer is required to secure the date of the order. The deposit is non-refundable 2 weeks before the date order is required. If no deposit has been paid, you may lose your date if another customer is requesting the same date. However, we would endeavour to call you before we accept the other customer's order.
Remaining balance is due on date of collection via bank transfer if it has not been paid already.
We require at least 2 weeks notice for all cakes/cupcakes.
Any orders accepted in less than 5 working days from date order is required, would incur a maximum charge of £10 depending on the design.
A change of design of cake after order has been confirmed, may result in a change of price. Please note that order changes will not be accepted 2 weeks or less from the date order is required for all cakes.
We reserve the right to cancel any order if any emergencies arise, such as family or illnesses. In this case we would refund all payments made without any compensation.
Our cakes do not have any preservatives, therefore we advise that the cakes should be consumed within 2 days post collection due to health and safety concerns.
Upon receipt of the order, if any issues arise with the order, refunds will be dealt with on a case by case basis if notified within 3 hours after collection.
We accept no responsibility for loss or damage to the cake /cupcakes, once they have been received.
We aim to share pictures of all cakes and cupcakes that we make for our customers on our website and on social media. If you would not like your cake/cupcake pictures to be posted online, please do let us know when placing the order, otherwise we will take it that you are happy for us to do so.